Responsible Gaming at tbeej

At tbeej, we believe that gambling should be an entertaining leisure activity — never a source of financial stress, emotional distress, or personal harm. As Bangladesh's premier online gambling platform, we take our duty of care to players seriously and have built responsible gaming into the heart of how tbeej operates.

Our responsible gaming programme is not a box-ticking exercise. It is an active, ongoing commitment backed by real tools, trained support staff, and clearly defined player protection policies. Every feature on the tbeej platform — from cricket betting and live casino to slots and ice hockey wagering — is designed with player wellbeing in mind alongside entertainment value.

tbeej's responsible gaming policy applies to all registered players across Bangladesh, whether accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in the country. The core principles underpinning our approach are:

• Transparency: We are upfront about the odds, the house edge, and the statistical nature of all gambling outcomes. There are no hidden mechanics on the tbeej platform.
• Empowerment: We give players meaningful, easy-to-use tools to manage their own play — deposit limits, session timers, time-outs, and self-exclusion — all accessible from within your account.
• Prevention: tbeej's systems proactively monitor for behavioural indicators of problem gambling. When patterns are detected, our support team reaches out to affected players with information and assistance.
• Non-exploitation: tbeej does not target bonus promotions or marketing communications at players who have registered responsible gaming concerns or who are in a cooling-off period.
• Collaboration: We work alongside recognised problem gambling support organisations and encourage players who need help to reach out to professional counselling services.

Gambling involves real money and real risk. The vast majority of tbeej players enjoy the platform as a form of entertainment without experiencing harm. For a small number of people, however, gambling can become problematic. The information on this page is designed to help every player — whether they are enjoying occasional cricket bets during the BPL season or playing live casino games daily — to stay informed, stay in control, and play responsibly.

tbeej is strictly an adults-only platform. Only individuals who are 18 years of age or older are permitted to register an account, make a deposit, or participate in any form of gambling on tbeej. This age requirement is non-negotiable and is enforced at every stage of the account lifecycle.

During the registration process, all players are required to confirm that they are aged 18 or above. Before any withdrawal is processed, tbeej conducts a Know Your Customer (KYC) identity verification check. This check requires players to submit a valid identity document — such as a National Identity Card (NID), passport, or driving licence — and may include a proof of residential address. Any account found to have been registered by a person under 18 years of age will be closed immediately, all pending transactions will be cancelled, and the matter will be referred to the appropriate authorities where required.

• Players must be 18 years or older to register and play on tbeej.
• Age verification is conducted via NID, passport, or other government-issued photo ID.
• Accounts are suspended pending verification if age cannot be confirmed during a withdrawal review.
• tbeej does not knowingly allow minors to access gambling services under any circumstances.
• If you are a parent or guardian and believe a minor has accessed tbeej, contact [email protected] immediately.

Protecting minors at home: If you share a device with children or young people, tbeej strongly recommends using device-level parental controls and ensuring your tbeej account is always fully logged out when not in use. Never share your tbeej login credentials with anyone.

One of the most effective ways to stay in control of your gambling spending is to set a pre-commitment deposit limit before you start playing. tbeej provides flexible deposit limit options that players can configure directly from their account settings at any time.

Deposit limits cap the total amount of Bangladeshi Taka (৳) that can be deposited into your tbeej account over a given time period. Once the limit is reached, further deposits are declined until the period resets or the limit is adjusted. Setting a limit is immediate — it takes effect as soon as you save it. Increasing a deposit limit, however, requires a mandatory 24-hour waiting period before the increase comes into effect. This cooling-off period is designed to prevent impulsive decisions made in the heat of a gaming session.

To set or adjust your deposit limit, log in to your tbeej account, navigate to Account Settings, and select the Responsible Gaming section. Changes to deposit limits are applied in real time. If you need assistance setting a limit, our 24/7 support team can apply restrictions to your account on your behalf — simply email [email protected] with your request.

A time-out is a short-term break from gambling, available to any tbeej player who feels they need to step back — even temporarily. Unlike full self-exclusion, a time-out does not close your account permanently. It simply suspends all gambling activity for a defined period, giving you space to reflect without the pressure of an immediate decision.

During a time-out period, you will not be able to place bets, play casino games, deposit funds, or access any gambling feature on the tbeej platform. Your account balance remains intact and will be available to you when the time-out expires. tbeej will also suspend all promotional and marketing communications to your registered mobile number and email address for the duration of the time-out.

• 24-hour time-out: A brief pause for players who feel they have been gambling too intensively in a single day.
• 7-day time-out: A one-week break suitable for players who want to reassess their gambling habits without a long-term commitment.
• 30-day time-out: A full month away from gambling — recommended for players who have noticed their play becoming more frequent or more costly than intended.
• Custom duration: Players can request a custom cooling-off period of any length by contacting [email protected]. Custom time-outs are applied manually by the tbeej support team.

Time-out periods cannot be shortened once activated. If you request a 30-day time-out, your account will remain suspended for the full 30 days regardless of any subsequent requests to resume play early. This policy exists specifically to protect players during moments of vulnerability.

To activate a time-out, visit Account Settings > Responsible Gaming within your tbeej account, or contact the support team directly. Time-outs take effect immediately upon activation.

Self-exclusion is the most powerful responsible gaming tool available on tbeej. It is designed for players who have concluded that gambling is causing — or is likely to cause — significant harm to themselves or their families, and who want a firm, enforceable barrier between themselves and the tbeej platform.

When you self-exclude from tbeej, your account is fully closed and all gambling access is revoked. Unlike a time-out, self-exclusion is a long-term measure with a minimum duration of 6 months. tbeej also offers permanent self-exclusion for players who wish to close their account indefinitely with no option to reopen it.

• Minimum self-exclusion period: 6 months from the date of activation.
• Permanent self-exclusion: Available on request. The account is closed with no possibility of reinstatement.
• Immediate effect: Self-exclusion takes effect within one business hour of your request being confirmed by the tbeej support team.
• Marketing suppression: tbeej will remove your contact details from all marketing lists and will not send any promotional communications during the self-exclusion period.
• Balance withdrawal: Any remaining account balance at the time of self-exclusion will be returned to your registered bKash, Nagad, or bank account within 3–5 business days.
• Re-registration prevention: tbeej takes reasonable technical steps to prevent self-excluded players from opening new accounts using the same identity or contact details.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered email address and mobile number. You can also initiate self-exclusion directly from the Responsible Gaming section of your account settings. The tbeej support team will confirm the exclusion within one business hour and send written confirmation to your registered email address.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who experience gambling-related harm do not identify as having a "gambling problem" until the situation has become serious. Awareness is the first and most important step.

The following warning signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm. If several of these apply to you — or to someone you know — it is important to seek help promptly.

Experiencing one or two of these signs occasionally does not necessarily indicate a serious problem. However, if you regularly recognise three or more of these patterns in your own behaviour, tbeej strongly encourages you to use the self-assessment checklist below, activate a time-out or self-exclusion, and reach out to a professional support service. Gambling harm is treatable, and help is available.

Use the questions below to reflect honestly on your relationship with gambling. This is not a clinical diagnostic tool, but it can help you identify whether your gambling habits warrant closer attention. Answer each question as truthfully as you can.

If you answered yes to two or more of these questions, tbeej recommends activating a deposit limit or time-out immediately and considering whether professional support could be beneficial. You can contact tbeej support at [email protected] at any time to discuss your options in a private, non-judgmental environment.

If you are concerned about your gambling — or about the gambling of someone close to you — help is available. tbeej's support team can assist with account-level tools such as deposit limits, time-outs, and self-exclusion. For deeper personal support, we encourage players to reach out to professional counselling services.

The following types of support are available to players in Bangladesh experiencing gambling-related difficulties:

• tbeej Player Support: Available 24 hours a day, 7 days a week via email at [email protected]. Our team can activate account restrictions, apply self-exclusion, and provide information about responsible gaming resources — all handled with complete confidentiality.
• Mental Health Counselling: The National Mental Health Institute (NIMH) in Dhaka provides counselling and psychiatric support services. If gambling distress is linked to anxiety, depression, or other mental health concerns, professional counselling is strongly recommended.
• Community Mental Health Centres: Government-run Community Mental Health Centres (CMHCs) operate across Bangladesh's divisions, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, providing accessible mental health support for residents.
• Trusted family and community support: Talking openly to a trusted family member , friend, or community leader about gambling concerns is often a meaningful first step. Many people find that breaking the silence about problem gambling significantly reduces the associated shame and isolation.
• Financial counselling: If gambling has resulted in debt or financial hardship, speaking with a financial adviser or contacting your bank — whether City Bank, BRAC Bank, Dutch-Bangla Bank, or another institution — about debt management options can help stabilise your situation while you address the underlying issue.

tbeej is committed to signposting players toward help whenever it is needed. We will never judge a player for seeking support, and we will always prioritise player wellbeing over commercial considerations when responsible gaming concerns are raised.